Baldwin, Big Rapids, Cadillac, Grant, McBain and White Cloud


  Contact Administration : (231) 745-2743

All posts by Travis Kroll

Employee Accolades from Dr. Daniel Bow

Our staff have put forth unprecedented effort for patients and each other during this pandemic and are very much appreciated. I wanted to take a moment to recognize certain ones that have stood out to me in a positive light.

Tiffany S. has been invaluable. She has been quick to resolve the issues I’ve run into with telehealth visits and has been professional throughout our interactions. I don’t know how I would have gotten through this without her assistance.

Melissa T. has been quick to help me with Nextgen issues as they arise. While I haven’t worked with her quite as directly during the pandemic, I wanted to mention her for all the hard work she does for our organization.

Megan F. has worked so hard at getting telehealth visits scheduled, making sure patients understand how to connect to it and communicating with me. There have been several instances where we had issues getting patients connected. Megan was quick to resolve those issues and while still maintaining a positive attitude.

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Family Health Care Announces Changes in Services

COVID-19 Announcement:
Updated March 30, 2020

Due to the ongoing coronavirus pandemic, Family Health Care (FHC) is taking steps to protect patients and employees. Please note the following changes in our services.

ALL CLINICS: Due to the State of Michigan mandate, before entering any Family Health Care facility, all patients must complete a COVID-19 questionnaire. An employee will review this questionnaire before patients are authorized to enter any FHC building.

PHARMACY: All pharmacy locations are curbside pick-up service only for patients needing medications. Please call your local FHC pharmacy if you need refills or have a prescription to pick-up. Hours of operation for pharmacies are:

  • Baldwin: Monday – Friday, 9 a.m. to 5 p.m.
  • Cobb Street (Cadillac): Monday – Friday, 8 a.m. to 5 p.m.
  • Grant: Monday – Friday, 9 a.m. to 5 p.m.; Saturday, 9 a.m. to 1 p.m.
  • White Cloud: Monday – Friday, 9 a.m. to 5 p.m.; Saturday, 9 a.m. to 1 p.m.

MEDICAL: All FHC medical clinics are open for urgent medical needs and those with illness. If you have a scheduled medical appointment, staff will attempt to call you before the appointment to complete a mandated COVID-19 questionnaire.

  • Medical Hours of Operation: Monday – Friday, 8 a.m. to 5 p.m. No late hours or Saturdays.

 CHILD & ADOLESCENT HEALTH CENTERS (CAHC): The centers located in Baldwin Elementary School, Grant Middle School and White Cloud High School are open to all patients up to 21 years of age.

  • CAHC Hours of Operation: Monday – Friday, 8 a.m. to 12 p.m.

DENTAL: All dental offices are closed.

BEHAVIORAL HEALTH: Will remain open in the Baldwin, Cadillac, Grant, McBain and White Cloud Health Centers, as well as the Child & Adolescent Health Centers in Baldwin, Grant and White Cloud.

  • Behavioral Health Hours of Operation: Monday – Friday, 8 a.m. to 5 p.m.

VISION: All vision offices are closed.

RADIOLOGY: Ultrasound will be available for urgent needs only. X-Ray will continue to operate, but patients should call for availability.

IN-HOME RESPITE: Services will continue based on patient needs.

For additional information and updates on the coronavirus and Family Health Care please click here

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Understanding Work Requirements and the Health Michigan Plan

Recently the State of Michigan has made a change to the eligibility requirements for Healthy Michigan Plan (HMP). The HMP provides health care benefits to Michigan residents at a low cost so more people can have health care coverage. We at Family Health Care want to be sure you are aware of the new requirement so you and your family can stay enrolled and insured.

Beginning January 1, 2020, Michigan law requires individuals and their families who have MI Health Accounts under the HMP to report work, school, or other qualifying activities to maintain health coverage. Paying your copays remains in effect, but it’s not enough to keep your coverage. Under this new rule, those with coverage through HMP must also verify they work or do other activities, like job searching, for at least 80 hours each month. These activities must be reported each month. This can be done by:

  • Online – If you have an MI Bridges account, use the MI Bridges Portal located at michigan.gov/mibridges. (Family Health Care has kiosks at each site with internet access)
  • By phone – Call the HMP Work Requirements and Exemption Reporting Line at 1-833-895-4355. (TTY 1-866-501-5656).
  • In-person – you can get help at your local MDHHS office.

Work and other activities must be reported if you are between the ages of 19-62 years of age, have the Healthy Michigan Plan, and do not have a reason to be exempt (excused) from this new requirement. You may use any combination of these work or other activities to report the 80-hour requirement:

  • Job or income
  • Job search
  • Student
  • Job training
  • Tribal employment program
  • Rehab (substance use disorder treatment)
  • Volunteering or internship

If you do not report and verify work, school or job searching activities, you may lose your HMP coverage. You can reapply once you meet the requirement but will receive a delay in coverage with a one-month penalty.

In some cases, you may be excused from the new requirement. Some people will qualify for an exemption (excuse). Many people have already received their exemption from these requirements. Reasons you may be eligible for an exemption include, but are not limited to:

  • Are pregnant or were pregnant within the last two months
  • Are the main caretaker for a family member under the age of six
  • Are a full-time student
  • Are medically frail
  • Have a medical condition that limits work
  • Care for a dependent with a disability

If you have questions or problems, call the Beneficiary Help Line at 800.642.3195 or TTY 866.501.5656. For a complete list of exemptions, visit the Michigan Department of Health and Human Services website at https://www.michigan.gov/mdhhs/ and click on the link for Healthy Michigan Plan. You can also contact a certified specialist at Family Health Care who can help you understand the new rule, assist you in applying for exemptions or reporting required activities. They are here for all community members, not just patients of Family Health Care. For more information on work requirements, visit https://www.familyhealthcare.org/work-requirements.

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Quick Tips for Avoiding Heat-Related Illness

Heat-related illnesses affect people of all ages and can come on suddenly. That’s why at Family Health Care, we want everyone to know how to take care of their bodies when temperatures climb. The more you know about staying cool in the heat, the more protected you’ll be from heat stroke and heat exhaustion.

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Learning the Early Signs and Symptoms of Asthma

Are you concerned that your child may have asthma? Treating asthma symptoms as early as possible is important to help your child breathe better. Many parents are concerned about their children and visit Family Health Care to get answers. It’s important for parents to be aware of the early signs and symptoms of childhood asthma because this is a condition that has the potential to be life-threatening. The bright side is that this condition is treatable  and the right medications are administered. If you believe your child might have asthma, continue reading to learn more about the earliest warning signs.

Child Holding an Inhaler

Common Asthma Symptoms

The symptoms of this respiratory disease vary from person to person. Some children experience severe symptoms that interfere with their ability to play and participate in sports or other strenuous activities. Other children have milder symptoms and may not have many serious incidents. The symptoms listed below can vary in intensity from child to child:

  • Shortness of breath
  • Wheezing
  • Chest pain or tightening
  • Coughing, especially at night

Early Warning Signs of an Asthma Attack

While it’s important to get your child seen by a primary care provider, it’s just as important to know how to spot the signs of an asthma attack if your child is diagnosed as asthmatic. Parents who spot the early warning signs can help their child better through the episode and provide the necessary support to help them manage the symptoms and not feel frightened . When you can’t breathe, it’s scary, especially for young children.

If your child has been diagnosed with asthma

stay alert for the following signs that an asthma attack may be imminent:

  • Feeling tired or weak following exercise
  • Trouble sleeping
  • Increased coughing and wheezing
  • Shortness of breath or losing breath easily
  • Exhibiting symptoms of an upper respiratory illness such as having a headache, sneezing, feeling congested or having a sore throat

These are general signs of an asthma attack and the subsequent episode could be minor or quite severe. As asthma symptoms worsen, your child may have trouble performing routine daily activities like walking up stairs or walking to the car without feeling out of breath. If your child experiences any of the following symptoms, consult with  your primary care provider  as soon as possible:

  • A cough that refuses to go away
  • Increased wheezing
  • Increased shortness of breath
  • Increased coughing
  • Quick-relief medications such as your child’s rescue  inhaler that  doesn’t  relieve the symptoms

When asthma symptoms continue to worsen, it’s not unusual for children to feel anxious, find it difficult to talk, and have a pale, sweaty face.

Work Closely with Your Child’s Primary Care Provider

Childhood asthma is a serious condition, but it’s treatable. In fact, when parents work closely with their child’s primary care provider  to develop a plan, it makes it easier to anticipate and handle a serious asthma attack when it happens.

Child and Parent Meeting with Pediatrician

Do you have a child whom you think has the early signs and symptoms of asthma? Contact Family Health Care for affordable family health care.

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