Baldwin, Big Rapids, Cadillac, Grant, McBain and White Cloud

  Contact Administration : (231) 745-2743

Do I need a doctor referral to get a behavioral health appointment?

No referral is necessary. Individuals can request an appointment for behavioral health as long as they are an active patient of Family Health Care.

What are the major signs of depression?

Lack of interest in things used to enjoy, difficulty sleeping, appetite changes, increased anger and irritability, difficulty with concentration, isolation, and noticeable changes by others.

Can I get help with substance abuse?

Yes, each of our PCMH has Certified Addiction Counselors. Our Baldwin and Cadillac clinics are State Licensed Substance Abuse Programs. We offer Medically Assisted Treatment (MAT) by medical providers at our clinics.

What does a behavioral therapist do?

The role of a behavioral health therapist is to provide patient-centered psychotherapy. Through an assessment and treatment plan, the patient receives focused counseling to meet their individual mental health needs and improve their quality of life. Services are primarily individual sessions but may include group sessions and family involvement.

Do I have to be a Family Health Care patient to use your pharmacy?

Our pharmacies are open to the public, and you do not need to be a Family Health Care patient.

Do you take discount cards?

Family Health Care Pharmacy does not accept prescription discount cards such as GoodRx, FreeRx, or RxSaver.

Can someone else pick up my medication?

Yes, but the pharmacy will need permission from you before allowing another person to pick-up your medication. Although it is best to put your request in writing, it may not always be possible, and you may call the pharmacy to give verbal permission.

Are prescriptions affordable?

We will work with your insurance and/or any manufacturer coupons or specific allowed discount programs to achieve the patient’s best results. We also offer discounts through our sliding fee program to eligible Family Health Care patients. We will also work with your provider to offer alternative drug therapies if the medication is too expensive for the patient.

Can I buy over-the-counter medications?

Yes, you may purchase OTC items by coming into the pharmacy or asking our staff to bring them to you during your curbside pick-up/delivery. If you need something not in stock or have a special request, you may order a product to arrive as early as the next day.

How long does it take to fill my prescription?

On average, prescriptions take approximately 20 minutes to complete. However, the time may vary during peak busy times or when you have multiple prescriptions to be filled.

Why does my child need a well-child visit?

Well –Child visits are essential for helping track growth and development, including milestones, social behaviors, and learning of your young one. This is also an excellent opportunity to discuss your child’s health concerns and ensure they receive proper vaccinations to prevent illnesses and other serious diseases.

Are checkups important?

Annual physical exams are essential to your ongoing health. Visiting your primary care provider for regular preventive care is one of the best ways to identify and treat health issues before they worsen.

What is internal & family medicine?

Internal Medicine doctors provide long-term, comprehensive care to help manage both common and complex illnesses of adults. To provide care for children, some internal medicine providers have dual training in internal medicine and pediatrics.

Family Medicine providers treat most ailments and provide comprehensive health care for people of all ages — from newborns to the elderly.

Can I schedule appointments online?

Current patients of Family Health Care can schedule appointments through the patient portal.

Can Family Health Care help me get insurance?

Each health center has an outreach and enrollment specialist that can assist patients with insurance enrollment.

What is a sliding fee scale?

The sliding fee scale is a program that allows us to adjust the visit costs for all services completed within our health centers. The patient provides proof of income for the household, along with the completed application. If the patient/family qualifies, they will be billed according to where they fall on the scale.

Does Family Health Care take patients with or without insurance?

Family Health Care takes patients with or without insurance. As a Federally Qualified Health Center, we will see anyone regardless of their ability to pay. Patients with no insurances may be offered a sliding fee, and any out-of-pocket qualifying expenses will be adjusted.