Baldwin, Big Rapids, Cadillac, Grant, McBain and White Cloud

  Contact Administration : (231) 745-2743

Big Rapids

  • Hours/Contact
  • Site Supervisor
  • Services
  • Financial Assistance
730 Water Tower Road
Big Rapids, MI 49307

(231) 527-7150

Monday – Friday
8 a.m. to 5 p.m.

After hours call (231) 527-7150

730 Water Tower Road
Big Rapids, MI 49307

(231) 527-7264

Every other Tuesday and Friday
8 a.m. to 4:30 p.m.

Dental Emergencies:
Call for additional information.

Pediatric Dental Scheduling
(231) 869-7148

Big Rapids Middle School – Behavioral Health
500 N. Warren Avenue
Big Rapids, MI 49307

(231) 796-9965 ext. 407

Monday – Friday
7:30 a.m. – 4 p.m.

Pam Monson
Site Facility Manager
(231) 689-5943

Financial Assistance Counselor
(231) 527-7150
Outreach and Enrollment Specialist
Affordable Care Act and Insurance Enrollment
(231) 527-7150

For Emergencies call 911

New Registration Kiosk

We are excited to announce our new registration and check-in process!

Our kiosk allows us to streamline the often-cumbersome process of paperwork and lets us focus on you, our patient.

Our new electronic check-in will help:

  • Provide a better patient experience for you
  • Reduce paperwork for everyone – patients and staff
  • Provide in real-time, your insurance and benefit information
  • Shorten the time you spend in our waiting room
  • Allow us to give you more personalized attention

When you arrive for your appointment, simply walk up to our kiosk to the right of the reception window. Look for the ✔-IN signage.

Please have your driver’s license and insurance card ready before you touch the kiosk screen.

The kiosk will ask you a series of questions AND ask you to scan your driver’s license and insurance card. (You may put the cards back in your wallet after you are done checking in.). The process the first time may take you a little longer, but the next time you visit, you will be asked only to verify your information and scan your cards. After you are done answering the brief questions, please take a seat and we will call you for your appointment.

Our kiosk is HIPAA compliant and in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than ever before. The screen does not allow onlookers to view the information unless they are standing directly in front of the kiosk, ensuring patient privacy, as you are checking-in. You also get to hold on to your insurance card and drivers license as you will scan them right there at the kiosk.

Common Questions Asked By Patients

Healthcare should be personal, not electronic! Why are you using kiosks? We think healthcare should be personal too! Paperwork and the entire insurance process is a necessary part of every patient visit. The kiosks allow us to quickly and easily get the paperwork out of the way so we can focus on you. It is our goal to provide personalized patient care. Our focus is always on you – our patient – and making the healthcare experience easier and better for you. We believe the kiosk helps us to achieve the goal.

Is my privacy protected?

Absolutely. The system is HIPAA compliant and is in full compliance with all privacy rules and regulations. In fact, your information is fully encrypted, allowing us to protect your data even more securely than before.

What if I don’t want to use the kiosk?

You are more than welcome to check-in at the desk. Of the great things about electronic check-in is that it allows for shorter waiting room times. If you need help with checking-in we are always available to help you. You will see for yourself how easy it is.