Locations in Baldwin, Cadillac, Grant, McBain and White Cloud

  Contact Administration : (231) 745-2743


Family Health Care was one of the first community health centers in the nation to develop a “one-stop shopping” concept for health care services. We’ve been in the business of taking care of families since 1967. We offer medical, dental, laboratory, x-ray, full service retail pharmacies, health education, and school-based Child and Adolescent Health Centers in Baldwin, Grant and White Cloud. We are also an FTCA, FQHC, and PCMH deemed facilities accredited by the AAAHC.

Our community health outreach programs include In-Home Respite, Alzheimer’s Education and Referral, Teen Parent Services, the Grandparent’s Program, Parents as Teachers, Immunization and Well-Child Care, Behavioral Health, and Med-Read.

We offer our services to patients at health centers and outreach centers in Lake, Newaygo, Wexford and Missaukee counties.

 Baldwin Family Health Care  is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).

To learn more about Community Health Centers and the role they play in our communities, visit our What is a Community Health Centerpage.

CEO’s Message

A Message From Our CEO

Picture1Family Health Care is comprised of a team of individuals who understand the meaning of “service”. Not only as service towards their community, but also to one another. We all strive tirelessly to carry the mission for the underserved and those of the community who we have been given the pleasure of being able to serve.

Through Family Health Care and our work as a team, we are able to provide access to quality health care and turn the tables on how health care is provided and accessed through our “one stop shopping”. Without the efforts and energy from our team, members of certain racial, ethnic, and low income groups would be at higher risk for death, disease, access to care, and disability.

It is the mission of Family Health Care to provide quality, integrated and comprehensive health care services that are accessible to all. While holding our vision strong to be the health provider and employer of choice in the communities we serve, providing 100% access to care and achieving 0% health disparities.

As a team, we place integrity, teamwork, service to Others, excellence, and stewardship above all else to ensure the success of our mission and vision. Through this, we are able to provide and create resources, community and direct support for access to care, and a focus on serving all parts and members of our communities.

Kathy Sather,
President & CEO

Our Mission:
To provide quality, integrated and comprehensive health care services that are accessible to all.

Our Vision:
Family Health Care is the health provider and employer of choice in the communities we serve, providing 100% access to care and achieving 0% health disparities.

AAAHC Accreditation

Family Health Care is proud to be accredited by the AAAHC.

For more information, please visit: www.aaahc.org

Primary Care

Primary practice is the gateway to health care for most patients.
Accredited organizations deliver high-quality care in an environment that promotes patient safety. AAAHC has a long-standing commitment to primary care. Four of the six charter members of our non-profit were primary care associations:

  • American College Health Association
  • American Group Practice Association (now the American Medical Group Association)
  • Medical Group Management Association
  • National Association of Community Health Centers

The patient-centered essence of the Medical Home practice model is an ideal fit with the mission of quality care and patient safety that drives AAAHC. We offer two options for organizations to achieve recognition as a Medical Home: Certification and Accreditation.

Medical Home On-site Certification

Medical Home On-Site Certification evaluates a practice against AAAHC Standards for a Medical Home. As with our accreditation program, our surveyors make an on-site visit to assess, at the point of care and from a patient perspective, how your organization meets these Standards.

We recognize that becoming a Medical Home is a transformative process. The On-Site Certification program includes consultative support for your organization before, during, and after the survey.

Begin with the AAAHC Medical Home On-Site Certification Handbook. It details AAAHC Medical Home Standards that focus on:

  • patient rights and responsibilities
  • organizational governance and administration
  • the patient/care team relationship
  • comprehensiveness, continuity, and accessibility of care
  • clinical records and health information
  • quality of care

Medical Home accreditation

Think of AAAHC Medical Home accreditation as the highest achievement for primary care. It centers on a comprehensive review of your entire organization. Our peer-based process is conducted by professionals who are experienced ambulatory health care providers. During the on-site survey, we work with you collaboratively and consultatively to assure that your patients receive high-quality care consistent with AAAHC Standards for the ideal Medical Home model.

AAAHC Medical Home accreditation is a symbol of prestige that you can be truly proud of; a mark of excellence honoring the fact that you adopt best practices and comply with nationally recognized Standards of care. For your patients, it provides comforting reassurance that they will receive high-quality care when they need it.

Board Of Directors

Family Health Care is a non-profit 501(c)(3) organization and Federally Qualified Health Center (FQHC). Family Health Care is under the direction and supervision of a Board of Directors composed of community members and patients. By law, Family Health Care is required to have 50 percent of their Board of Director seats filled by its own patients. We are proud to say that we succeed that requirement. Our board members volunteer their time and energy to ensure we properly serve our communities and advance towards reaching our mission and vision as an organization.